1. Maintain your existing systems, tools and platforms but improve them significantly.
2. Set up two connected CRM systems: one user-friendly platform that salespeople love to use, and a second one that fulfills all your management needs.
3. Avoid wasting valuable time searching for multiple suppliers and solutions.
4. Decentralise purchasing to accelerate the process, while staying in full control of costs and budgets.
5. Create a personal environment for every employee that incorporates all their knowledge and data from emails, calendars, contacts and chats.
6. Stop writing endless to-do lists: they just create obstacles to getting things done.
7. Automate communication with suppliers to reduce intervention times.
8. Reduce incoming calls to ease operators’ workloads and improve customer satisfaction.
9. Take up the challenge to attract and retain talented service technicians.
10. Develop a powerful and efficient sales tool to access your target market.